Anywheel 4+

Great service

Customer service is great, they promptly reply and solve issues fast. I haven’t had a problem using the app so far (I forgot when I started but it was a long time ago) so that’s good. However, I think the amount of bikes can be increased! Granted, it will be hard to always make sure there are bikes everywhere as people use them and they end up elsewhere so I understand. Although it is unfortunately too common to find broken bikes. I also understand this is fully not the company’s fault as these are the results of unappreciative people but it would be good for someone to check bikes every now and then to make sure. There are also lots of people who lock the bikes with their own personal bike locks which I’m sure is violating some laws? Other than that, great experience so far!

Developer Response ,

Hi leyjaybf, thank you for your kind feedback! We really appreciate your understanding towards some obstacles to our service. Still, we will try our best to improve our service to be better. Moreover, we will report this matter to the relevant department to investigate further! Please stay tuned for more of our bikes in the future🙏

The fleet seems to be improving!

I generally prefer Anywheel’s blue-bicycle competitor for the quality of the bicycles, but at peak hours, beggars can’t be choosers! Today not a blue bicycle was in sight; in their place, three Anywheel bicycles, each unrideable in its own way -- one missing a saddle, the others mysteriously “under maintenance”. Suddenly a knight on a shiny new green steed rolled into to the bike-parking area, ending his journey so I could hijack his ride. “I think this one is new!” he beamed. And indeed it was: the seat, plump, unsullied by people’s butts; a holster for your phone so you can navigate and FaceTime while you ride; the delightful crisp ding of an unrusted bell. A lovely contrast to the Anywheel bicycles I’ve had the displeasure of riding in the past, with their failing brakes, fake leather peeling off to reveal gross yellow seat-sponge underneath, and weird uneven steering (no, I don’t want to keep going left). Keep adding to your fleet and I’ll switch from the blue competitor to Anywheel - permanently!

Decent experience!

Recently decided to try Anywheel when I just wanted to cycle. It’s quite a decent ride actually 😊 it would be better if the basket is more stable and doesn’t swing. Currently I am 152cm tall and finds it a little of a challenge even though it is at the lowest seat height. It would also be better if there can be more accommodating bikes for people around ~148cm or so. Apart from that, I would love to see how the carbon emissions are calculated too.

A fun suggestion is to include race challenges where one can get a virtual/ physical customisable medal with Anywheel for completing x km during a challenge period. That will encourage more usage and ridership, and making it more fun for existing riders to share and refer new friends to participate in it together.

Developer Response ,

Hi CandyN, Great suggestion! Thank you for taking your time for this valuable feedback. We will report this to the relevant team to further consider. Still, we promise that we will try our best to improve our service. - Jn