Apple Store 4+

Sometimes they send you problem machines with non-refundable terms. My new iPad bought here have screen problems, but the apple store staff just repeating about the apple online store terms and so on. Hope their terms can change eventually

Don’t buy anything from the online store unless you are prepared to forfeit your rights as a customer! My case is that I just misplaced my order for the old iPad, I discovered it when Im back home checking my order acknowledgment at night. The order status had already changed to preparing delivery (at Sunday night!). I placed the order at apple (Asia pacific) online shop which is run by bureaucratic Singaporean. Once you place your order, even though you have a sound reason (they will listen to you but just ignore you), they won’t allow you to cancel or even change your order. The staff will just repeat the terms of the refund policy. They wouldn’t provide any help and even worse they wouldn’t disclose their identities so that you can pursue further. Apple should be ashamed of having the long established bureaucratic Singapore office. I couldn’t believe those staff could survive in the United States customer service! Only buy apple stuff at Apple store which provide excellent customer service!

(HK) The app keeps showing the iPhone 14 Pro 256GB Black in-stock in all stores but once you place an order, it says not available and not allow you to refresh to check on other stores.

It’s been happening for a week. I understand that there’s a shortage and people may check out quickly once there’s a stock. However, it shouldn’t be saying there’re stocks in all stores at the first place 24/7.

Please fix.