The Savvy Dentist

Dr Jesse Green
The Savvy Dentist

Create a dental practice and a business life you love with Dr Jesse Green as he interviews successful dentists, entrepreneurs and athletes . Listen in as guests share their stories, ideas and business techniques that you can take back to your practice to have more patients, more profit and less stress. This is the podcast where great dentistry meets great business. For more free resources visit https://savvydentist.com/ (http://DrJesseGreen.com)

  1. Joseph Michelli - Driven to Delight

    5 DAYS AGO

    Joseph Michelli - Driven to Delight

    Welcome to The Savvy Dentist Podcast with Dr. Jesse Green, where we explore the intersection of dentistry, business, and personal growth to help you create a practice and a life you love.  In this episode of The Savvy Dentist Podcast, Dr. Jesse Green sits down with Joseph Michelli, renowned customer experience expert and author of Driven to Delight. Together, they explore how world-class organisations, including Zappos, Mercedes-Benz, Starbucks, and others, create exceptional customer experiences … and how, as dentists we can apply the same principles to build our own practices. If you want to create a business that is really valuable, then you’ll want to create a Customer-Centric Practice. You want repeatable, sustainable earnings, and that's what allows you to create enterprise value. So understanding what creates a wonderful experience, how to systemise it, how to hire for it, how to build the culture is what Jesse and discuss. What You'll Learn in This Episode: ✅ The key principles behind a customer-first mindset and how they apply to dentistry ✅ How to build systems that deliver a consistently excellent patient experience ✅ The role of leadership in creating a culture of delight and trust ✅ Lessons from Mercedes-Benz and other top brands on service excellence ✅ How emotional connections impact business growth and profitability [04:08] - The psychology of the customer-experience and how to use it to your advantage. [07:06] - Hire for culture … hire for a customer service mindset. [13:41] - People want to be recognised. They want to feel important. They want to be appreciated. They want to be heard. And, and that doesn't take a lot if you have a customer relationship management database. [20:54] - How to be a human. No … seriously … great customer service #101. [23:21] - The great customer-service-oriented BIG businesses have sensational leadership. How you can duplicate and model them in your practice. [32:57] - Where does our service culture fit into enterprise value? [34:43] - Can dentistry be a ‘subscription’ business?

    48 min
  2. Peter Baines - What Homicide Investigations Can Teach Us About Running a Dental Practice

    4 MAR

    Peter Baines - What Homicide Investigations Can Teach Us About Running a Dental Practice

    Welcome to The Savvy Dentist Podcast with Dr. Jesse Green, where we explore the intersection of dentistry, business, and personal growth to help you create a practice and a life you love.  In this fascinating episode of The Savvy Dentist Podcast, Dr. Jesse Green speaks with Peter Baines, a world-renowned forensic scientist, leadership expert, and crisis management specialist. Drawing from his extensive experience in homicide investigations and disaster response, Peter reveals the surprising parallels between forensic science and running a successful dental practice. From decision-making under pressure to analysing data for better outcomes, Peter shares how the principles of forensic investigation—attention to detail, critical thinking, and strategic leadership—can be applied to building a resilient and thriving dental business. He also explores the importance of teamwork, communication, and ethical leadership in both high-stakes crime scenes and the dental industry. This episode is packed with unique insights that will challenge the way you think about leadership, problem-solving, and business success. 🎧 Tune in now for a thought-provoking conversation that bridges the gap between science, strategy, and dentistry! [04:08] - The path from young constable … to International Forensic Expert. [9:32] - What are the critical thinking skills a dental practice owner can apply to forensically think and examine their business? [11:56] - How to be aware of your biases and preconceptions so that they don’t overshadow your analysis. [20:55] - The smell of death, and the destruction nature can unleash is unfathomable. [28:38] - Leadership insights from an expert on how to grow and progress through the ranks. [33:49] - How the most intense and horrific scenes after the Tsunami in Thailand, led to a 20 year charity and passion project. Hands Across The Water

    45 min
  3. Shane Hatton - A Masterclass on how to set your Organisational Culture

    18 FEB

    Shane Hatton - A Masterclass on how to set your Organisational Culture

    Welcome to The Savvy Dentist Podcast with Dr. Jesse Green, where we explore the intersection of dentistry, business, and personal growth to help you create a practice and a life you love.  In this episode Dr. Jesse Green sits down with leadership and communication expert Shane Hatton to explore the power of organisational culture in building high-performing teams. Shane is an Australian living in London. He's a global speaker on the topic of culture and leadership. He's an author and also a researcher … Everything he talks about is based on research. So it's based on facts. Shane shares valuable insights on how we as leaders of our dental practices can shape culture intentionally, foster alignment within our tight teams, and create an environment where our people thrive. Shane delves into the role of storytelling, communication, and clarity in strengthening workplace culture and ensuring long-term success. Whether you're a business owner, team leader, or practice manager, this conversation is packed with practical strategies to help you cultivate a culture that drives engagement, productivity, and retention. If you create productivity … you create profitability. Tune in for an insightful discussion on leadership, team dynamics, and the mindset shifts needed to build a strong, values-driven organisation. [06:01] - Defining Culture … the good, the bad, and the toxic. [11:25] - Understanding exactly where your business culture sits today is imperative. [15:13] - What to do if you feel you don’t fit within your culture … but you own the business! [18:32] - Is it a problem to solve … or a tension to manage? [23:24] - How to manage everyone’s expectations and set your culture to fantastic growth. [31:12] - The 'Netflix Culture Deck' is not for everybody … nor will your culture be for everyone. The not-negotiables of culture setting. [33:21] - How to measure your team's engagement. [36:19] -  One of the worst things for your culture is to overlook bad behavior.

    45 min
    4.9
    out of 5
    50 Ratings

    About

    Create a dental practice and a business life you love with Dr Jesse Green as he interviews successful dentists, entrepreneurs and athletes . Listen in as guests share their stories, ideas and business techniques that you can take back to your practice to have more patients, more profit and less stress. This is the podcast where great dentistry meets great business. For more free resources visit https://savvydentist.com/ (http://DrJesseGreen.com)

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