Austin American Statesman 12+

Statesman the real Austin key

I have read the Statesman since I was six. I am now 76. I have lived in LA, Stanford California, Durham NC and the North Carolina, Houston and the North Shore of Oahu before coming home.
The investigative reporting of the Statesman is top
Notch. I love Micheal Barnes and -Herman. I get the digital daily and the Sunday plus Show World.
Austin needs to have its own top-notch newspaper plus connection to the national news. I will keep subscribers and hope that people who move into the Austin area will subscribe to the Statesman in order to learn about their new remarkable home and the things it loves like sports.

Uses overseas call center

Yes, that’s right—the Austin “American” Statesman uses an overseas call center to manage their subscriptions! After using this subscription for over 4 months, I decided it wasn’t worth my time. To cancel my subscription was an exercise in frustration. When I finally found the well-buried and hidden “cancel subscription” link, I got a “this feature not available at this time” message, with a telephone number to call for assistance. That number connected me to the overseas call center. It took several minutes to cancel the subscription, but only after insisting I did not want to transfer it to another family member or friend. Typical of this subscription, to be expected of a news feed filled with ads disguised as news stories, video news links that lock you into 15-second ads you can’t skip or back up from, old, repeated news articles, and those irritating links that trick you into accidentally linking into other ads. This is a BAD news ap!

Slow, bloated and incomplete...

Had to use this app today as the American Statesmen did not deliver my paper today. What a waste of my time. The app is extremely slow and does not contain the latest news. There is NO news on this app for the local Longhorn football game for tomorrow. Or any Longhorn sports for that matter. After over 30 years of being a loyal subscriber I am finally at the point of canceling. The customer service for this news organization is poor and seemingly non-existent. I will have better luck getting my news from other local sources, at no cost, and no frustrations with something that is so simple by today’s standards. Advertisers are foolish to spend their ad dollars with this organization as they are not dependable.

Developer Response ,

Hello, We apologize that you have encountered an issue and assure you that we want to resolve as quickly as possible. For the fastest and most effective support, please visit us at www.myusatodaynetwork.com, select your state and then your specific publication. Our technical support team is available ready and eager to assist via your preferred service channel. Please note, if you subscribed through the Apple App Store you can manage your subscription on your mobile device or by contacting the originating service provider for assistance. Thank you.