Octopus 八達‪通‬ 4+

I would like to appreciate the entire team.

From the day I started using this app, it has been absolutely amazing & useful in my daily life. The time & effort I had to go through, related to octopus card usage in daily life have changed amazingly. Everything can be done right on the spot. I haven’t even gone deep inside the app searching for features hidden inside that I haven’t yet come across and that I may not know. Maybe there’s more to discover. & Yaa! Personally this is very very helpful & useful for my daily busy life.

SOS

Hi, developers,
I woke up to the notification of my phone settings asking me to finish setting up Apple Pay. Since it has been going on for years, I thought I could maybe set up my Octopus. When it said to place my phone on top of my octopus card, I saw a line of text saying after scanning and transferring, I won’t be able to use my plastic octopus card since it’s invalid. I thought it meant temporarily until I finished the scan and it said I could now discard my plastic octopus card now. I freaked out. I thought it was like a thing when you can use octopus from your phone AND the card at the same time, in case you forgot to bring your actual wallet or something.
After this I was extremely devastated. I don’t know how to tell my parents about it, I didn’t even try to read and learn how to make a purchase using the app. I just want to reverse this process. Is it possible? Or my card will be forever trapped because of some dumb settings notification rushing to finish setting up a virtual wallet?

Developer Response ,

Hello, thanks for reaching out. The original physical Octopus card will be disabled after it is transferred to iPhone Apple Pay, and cannot be used again. This process is irreversible. If you need further assistance, please contact our Octopus Customer Service Hotline 2266 2222. After you have selected the language, press 4,3,0 continuously to contact our staff. The manned service hours of the hotline are Mondays to Fridays, 9 am to 9 pm; Saturdays, 9 am to 6 pm. Thank you.

Issue with Real-Time Scanning of HKID in Octopus App

I recently attempted to upgrade my wallet within the app, and during the process, the app requires scanning of the HKID. However, I encountered a problem where the id scanner is unable to properly focus. Upon further investigation, I discovered that the app does not automatically switch to the appropriate lens for scanning, resulting in the inability to capture a clear image of the HKID. This is due to the main camera lens for some models (say, iPhone 15) having a focal length that exceeds the distance between the HKID and the phone when the id card aligned with the indicator box, the inability for the phone to focus causing blurry image which make it impossible to successfully scan the id.