The Savvy Dentist

Dr Jesse Green
The Savvy Dentist

Create a dental practice and a business life you love with Dr Jesse Green as he interviews successful dentists, entrepreneurs and athletes . Listen in as guests share their stories, ideas and business techniques that you can take back to your practice to have more patients, more profit and less stress. This is the podcast where great dentistry meets great business. For more free resources visit https://savvydentist.com/ (http://DrJesseGreen.com)

  1. Gus Balbontin - Why disorder is a competitive advantage

    5 DAYS AGO

    Gus Balbontin - Why disorder is a competitive advantage

    Welcome to The Savvy Dentist Podcast with Dr. Jesse Green, where we explore the intersection of dentistry, business, and personal growth to help you create a practice and a life you love.  In this episode of The Savvy Dentist Podcast, Dr. Jesse Green we have a truly fascinating guest … Gus Balbontin, a renowned entrepreneur, investor, and former Executive Director and CTO of Lonely Planet. Gus is a master of navigating uncertainty and leveraging disorder as a competitive advantage. In a world where businesses are constantly disrupted, he believes that embracing change, rather than resisting it, is the key to long-term success. In this episode, we’ll explore how disorder, when harnessed correctly, can drive innovation, agility, and growth within your dental practice. Gus will share insights from his experience leading companies through transformation and explain why structure and predictability aren’t always the best path to success. We’ll discuss how to stay adaptable, make smarter business decisions in uncertain times, and create a practice that thrives in an ever-changing market. If you’ve ever felt overwhelmed by change, struggled with systems that feel too rigid, or wondered how to stay ahead in a competitive industry, this conversation is for you. Get ready to rethink the way you approach your practice, learn how to turn uncertainty into opportunity, and discover why a little bit of disorder might just be your greatest asset.  Let’s dive in with Gus Balbontin on The Savvy Dentist Podcast with Dr. Jesse Green! [02:29] - Why you should prepare your dental  practice for the future. [06:12] - Your business behaves in line with the sum of the behaviors of the people in the business. How to get the behaviours in balance. [08:55] - Fixing problems in your business - going from disorder … to order. [14:28] - An example of disorder in business .. and an example of order in business. Models you can apply to your practice. [16:22] - Are you NAVY … or PIRATE? [20:38] - Setbacks v. Failures. The difference between the two and how to lead your team through them. [28:04] - Where possible … bring some NOVELTY to your business. Gus explains some ways on how to bring the fun to work. [32:04] - Are you thinking of starting your dental practice? Gus shares his tips for you.

    37 min
  2. Joseph Michelli - Driven to Delight

    8 APR

    Joseph Michelli - Driven to Delight

    Welcome to The Savvy Dentist Podcast with Dr. Jesse Green, where we explore the intersection of dentistry, business, and personal growth to help you create a practice and a life you love.  In this episode of The Savvy Dentist Podcast, Dr. Jesse Green sits down with Joseph Michelli, renowned customer experience expert and author of Driven to Delight. Together, they explore how world-class organisations, including Zappos, Mercedes-Benz, Starbucks, and others, create exceptional customer experiences … and how, as dentists we can apply the same principles to build our own practices. If you want to create a business that is really valuable, then you’ll want to create a Customer-Centric Practice. You want repeatable, sustainable earnings, and that's what allows you to create enterprise value. So understanding what creates a wonderful experience, how to systemise it, how to hire for it, how to build the culture is what Jesse and discuss. What You'll Learn in This Episode: ✅ The key principles behind a customer-first mindset and how they apply to dentistry ✅ How to build systems that deliver a consistently excellent patient experience ✅ The role of leadership in creating a culture of delight and trust ✅ Lessons from Mercedes-Benz and other top brands on service excellence ✅ How emotional connections impact business growth and profitability [04:08] - The psychology of the customer-experience and how to use it to your advantage. [07:06] - Hire for culture … hire for a customer service mindset. [13:41] - People want to be recognised. They want to feel important. They want to be appreciated. They want to be heard. And, and that doesn't take a lot if you have a customer relationship management database. [20:54] - How to be a human. No … seriously … great customer service #101. [23:21] - The great customer-service-oriented BIG businesses have sensational leadership. How you can duplicate and model them in your practice. [32:57] - Where does our service culture fit into enterprise value? [34:43] - Can dentistry be a ‘subscription’ business?

    48 min
  3. Peter Baines - What Homicide Investigations Can Teach Us About Running a Dental Practice

    4 MAR

    Peter Baines - What Homicide Investigations Can Teach Us About Running a Dental Practice

    Welcome to The Savvy Dentist Podcast with Dr. Jesse Green, where we explore the intersection of dentistry, business, and personal growth to help you create a practice and a life you love.  In this fascinating episode of The Savvy Dentist Podcast, Dr. Jesse Green speaks with Peter Baines, a world-renowned forensic scientist, leadership expert, and crisis management specialist. Drawing from his extensive experience in homicide investigations and disaster response, Peter reveals the surprising parallels between forensic science and running a successful dental practice. From decision-making under pressure to analysing data for better outcomes, Peter shares how the principles of forensic investigation—attention to detail, critical thinking, and strategic leadership—can be applied to building a resilient and thriving dental business. He also explores the importance of teamwork, communication, and ethical leadership in both high-stakes crime scenes and the dental industry. This episode is packed with unique insights that will challenge the way you think about leadership, problem-solving, and business success. 🎧 Tune in now for a thought-provoking conversation that bridges the gap between science, strategy, and dentistry! [04:08] - The path from young constable … to International Forensic Expert. [9:32] - What are the critical thinking skills a dental practice owner can apply to forensically think and examine their business? [11:56] - How to be aware of your biases and preconceptions so that they don’t overshadow your analysis. [20:55] - The smell of death, and the destruction nature can unleash is unfathomable. [28:38] - Leadership insights from an expert on how to grow and progress through the ranks. [33:49] - How the most intense and horrific scenes after the Tsunami in Thailand, led to a 20 year charity and passion project. Hands Across The Water

    45 min
    4.9
    out of 5
    50 Ratings

    About

    Create a dental practice and a business life you love with Dr Jesse Green as he interviews successful dentists, entrepreneurs and athletes . Listen in as guests share their stories, ideas and business techniques that you can take back to your practice to have more patients, more profit and less stress. This is the podcast where great dentistry meets great business. For more free resources visit https://savvydentist.com/ (http://DrJesseGreen.com)

    You Might Also Like

    Content Restricted

    This episode can’t be played on the web in your country or region.

    To listen to explicit episodes, sign in.

    Stay up to date with this show

    Sign-in or sign-up to follow shows, save episodes and get the latest updates.

    Select a country or region

    Africa, Middle East, and India

    Asia Pacific

    Europe

    Latin America and the Caribbean

    The United States and Canada