7-Eleven: Rewards & Shopping 12+

3rd shift asst manager

I work at the one in front of the new jeep and dodge dealership in Spartanburg, South Carolina and my manager, which is a third shift assistant manager taught me just about everything I know, except for what I’ve had to learn on my own. She is one of the best people in person I’ve ever worked with if there could be more people like her in management a lot of these places would have more employees. She works very, very hard, under the circumstances that she goes through, I give her more than a five gold star. If I could give her 100 gold stars, it still wouldn’t be enough. But she is very well thank by me, if anything was to ever happen to her that store is going to go downhill. I really appreciate everything you do for me and she is the only one. That I’ll let call me rere I look at her as more then a manager or coworker. She is a friend. And I really really do care about her as a friend. Keep it going, and you’ll always be in my thoughts and prayers, and you know exactly. Who you are

Soda bar

Visited this store today as I always do. One of the worst I’ve been in. Told them they were out of Dr Z pepper Root beer an Diet Coke to return 5 hours later that they new about it but weren’t sure they had anymore. Also came here a few weeks ago wearing a fitted dress I had to leave store to get my phone for payment and when they didn’t have 2 out of the two products I was looking for I left to basically be accused of stealing a drink Really?? I asked the lady where she thought I would be hiding it and the time b 4 that using my ebt card buying cold and hot drinks I paid cold first and she gave me the balance a charge for large coffe I grab my cold drinks leaving my friend to pay for his coffee and five minutes later he comes out saying I didn’t pay for my drinks so I checked my friendly little app at hand to see that the charge had been processed meanwhile holding up the line making it seem like once again I stole something out front of all theses customers sheProceeds to tell me that the cashier had voided the whole order and wanted to re-charge me for the beverages it was at that point in time I said she could keep her beverages and that she needed to reimburse me for the original order how embarrassing and humiliating can one store make a person feel one more time and my thoughts are going to be going in a different direction shame on theses employees they have no respect for the people paying their paycheck

Developer Response ,

Thank you for providing us with feedback! We are always looking for ways to better our service and your feedback is an invaluable part of that process.  We will forward your comments to our Product Team for review and consideration.

Needs improvement

The customer service on the app is pretty awful, I received a text message from 7/11 stating a free drink was available to be redeemed, so I click the link in attempt to redeem the free drink, only for it to say that the drink was already redeemed. Not only that but when I clicked “See Deal” on the link, it took me to the App Store to open the 7/11 app and so I did. But to my surprise there was NO DEAL that would pop up on my screen indicating the free drink, so after that I looked at every deal to see if it was there but it wasn’t. So shortly after that I went to the store in person just for them to tell me I need to purchase items to receive points and to use those points to get a “free” drink which is completely stupid because they don’t seem to understand that I’m supposed to get a drink for free and that’s it. If the app is going to send me deals over text that I CANT REDEEM then why send me the message? Also, after going to the store in person and getting turned down for a free drink, I go to the customer support on the app and explained the whole situation to a representative and they told me to give them my email so they could refer this information to the “customer relations department” in which they say that they can assist better with this, they told me I’d receive a response in regards to this within 24 hours, but guess what? I never received a response. Customer service at its finest, no?

Developer Response ,

Hello, I will share with our 7Rewards team, but they prefer to have your Reward ID to accurately research. We are unable to identify your account using the AppStore posting. 800-255-0711