Comelit 4+

Comelit worked well for the most part until the recent update. Before, I would get a lock screen notification of a call, tap on it and it would open the app where I can unlock the door. Now I get a phone call from Comelit instead of a buzzing notification and I have to select the Comelit option in the phone call, unlock my phone, and then enter the app. It isn’t very intuitive to figure out and we missed a package delivery the first time we got the phone call. It also adds an extra step and increases the chances of missing the call altogether.

Hi, we were obliged to change the way you answer app calls due to new apple requirements. Please have a look at the quick guide we've preapred to help our customers https://www.comelitgroup.com/en/comelit-app-for-ios/

The app has terrible UI/UX design. The directions/guides provided by Comelit are all out of date because they do not match the reality of the app which is extremely frustrating. I spent more time than the average person would spend figuring out how the whole system works as well as figuring out the app. Once I invested that time I was able to receive calls on my phone and unlock the door remotely. Most people won’t want to spend that amount of time, so if they didn’t install the system itself it will take more time than they want. It’s dumb that the camera cannot be used as a camera outside of the functionality of the app. Even if you want to look at the live feed if no-one has rang or anything it kicks you off after like 10-20 seconds. App doesn’t integrate with any smart devices /home automation devices or have a widget for door release. Needs major improvements.

Hello, I'm sorry to hear the system was difficult to figure out and the guides were out of date. We are working on creating more app resources on our website in case of future issues. We appreicate your feedback as it will help us continue to improve the app experience. In the meantime, if you continue to have difficulties please reach out to our tech team tech@comelitusa as they can help guide you through the app.

My condo in Chicago uses this app. I wish I could rate it zero stars. It works as it should maybe 5 percent of the time. Usually, I get the ‘device not registered’ issue. My condo building helpfully (not) informed us that sometimes if you delete and re-add the app, it will sometimes work, sometimes it will not. That is also really ridiculous.. if I (or someone else) is waiting outside the door to get in, in the pitch black, in the south loop of Chicago, it’s not ideal for them to redownload. If a guest or delivery is coming, I essentially have to meet them downstairs every single time. I hate this system so much. I have never been more frustrated with a piece of technology in my life.

Also note that there are a ton of fake reviews from May 13th and 15th jacking up this app’s rating. Almost every real customer has given it negative reviews. It’s pretty obvious when there are no reviews for months and then suddenly there are 15 reviews for 1 day that are all 3 words long and in broken English.

Hello, we apologize for your frustration; however, you should not be experiencing the app to malfunction this way. Please contact our technical support team so they can troubleshoot what is occurring. We understand you are not happy, but we want to fix this error immediately. Our number is (626)930-0388 or email us at tech@comelitusa.com. Thank you. Comelit Staff