Uber - Request a ride 4+

Hoping that Uber can do monthly promotion. So far the location are 99% perfect. Need to be competitive with Grabcar or better with good discounted rate .
My personal view, Uber should make a random spot check on the drivers & cars for their services & attitude. With better services, Uber can be recognised as a good service provider.

I've been having issues with Uber for a really long time now, and my patience is wearing thin. I use Uber every day single day, and with every booking I make, it takes the app forever to get me a driver, and then it takes forever for the driver to get to the pick-up. It is the most unreliable service because 80% of the time, I end up having to wait for a cab for over 45 minutes, which has resulted me being late to my destination on countless occasions. And the worst part is that customers aren't allowed to cancel their bookings, even despite the drivers taking too long to pick them up. It isn't our faults your drivers are incompetent and are incapable of following a GPS, nor are we obliged to pay for their mistakes. The drivers just keep getting worse too, I have lost count of how many times I've called the drivers and asked them simple questions such as "Where exactly are you?" And "How long more would it take you to reach?" And got a response of "I don't know." Is that what you call professionalism? Is that what you called an easy, convenient service? Uber doesn't deserve our money, and I'm not the only one complaining. Sort this out.

I appreciate this app were made for those who doesnt have transportation. But sometimes it really made me feel uncomfortable. First, every time I call for Uber, I already put the name of our destination but the driver always ask where I am going and how much the price is. Second, some of them are asking extra prices for the reason of they wanted to go back to particular places and need extra money to pay for the gas. Third, I even experienced this; I wanted to go a place where were only 10 minutes from my pickup point but I have to wait for almost half an hour for the driver to come. I mean when I requested for uber, I saw fews car icons near me but ended up was accepted by a car that are far away from me. I am sorry for bringing this up, most of the problems came from the drivers but if the driver read this, please, be a good and honest driver. Earn money in wise way, not in taking advantages. Me myself sometimes I gave extra money when I pay but it is really uncomfortable when the driver just asked or it first. Thank you.